You guys were amazing when we brought our chocolate lab to you. We just got a NEW puppy and hope to never come visit you again, but wanted you to know if there is a 911, you are the best.
— Tiffany Reynolds
Frequently Asked Questions About Pet Emergencies
- Q. Where are you located?
- We have two facilities to serve you. If you are in the Garden Grove area, we have a clinic at 12750 Garden Grove Boulevard, Garden Grove, California 92843. This clinic is located between Haster Street and Harbor Boulevard on the south side of the street. If you are in the La Habra/Fullerton area, we have a clinic at 1474 S. Harbor Boulevard, La Habra, California 90631. This clinic is located between Las Palmas Drive and Imperial Highway on the east side of the street.
- Q. What are your hours?
- We are here to serve you when your family veterinarian is not available. We open each evening, when most veterinarians are closing, and stay open all night. We are also open on the weekends and most major holidays:
Monday 6 pm – 8 am
Tuesday 6 pm – 8 am
Wednesday 6 pm – 8 am
Thursday 6 pm – 8 am
Friday 6 pm – 8 am
Saturday Noon – Monday 8 am
Sunday 24 hours
- Q. Do I need an appointment?
- No. You do not need an appointment for your pet to see the doctor.
- Q. How do I know if my pet’s situation is really an emergency or if the problem can wait until my regular vet opens?
- If you think your pet is having an emergency, you are probably right. It is never wrong to bring your pet in for an examination. We keep our exam fee very low for just this reason. Take the time to have your pet examined and speak to the veterinarian. Our team will identify any serious problems, giving you peace of mind.
- Remember, health conditions can deteriorate rapidly. Delaying treatment for your pet may cost your pet his or her life. Early detection and treatment of problems prevents pets from suffering and lowers your costs.
- Q. How much does it cost to bring my pet to your clinic?
- Our examination fee is only $59.
- Q. What does the examination fee include?
- The examination fee includes our technicians taking your pet’s vital signs, the doctor performing a complete physical exam, and spending time discussing your concerns and your pet’s condition with you. Veterinary care is a partnership between you and the veterinarian.
- Q. Does it cost more to bring my pet in on emergency than if I wait and go to my family veterinarian?
- No. The myth that emergency care is more expensive than regular care is false. The longer you delay treatment for your pet, the worse his or her condition can become. Waiting until your family veterinarian is open may increase your costs.
- Q. How do I know how much my pet’s treatment will cost?
- When your pet arrives, our veterinarian performs a complete physical exam. The veterinarian will sit down with you and discuss your pet’s condition and provide treatment options. After you agree on a treatment plan, the veterinarian will prepare a written plan for you detailing exactly how much the treatment will cost. You do not need to worry about surprise charges!
- Q. When do I have to pay for my pet’s care?
- After speaking to the doctor, we will provide you with a treatment plan detailing what needs to be done to care for your pet including the costs. If you agree to the treatment plan, payment is due at that time.
- If your pet requires hospitalization, your treatment plan may consist of a range of fees that encompasses items the veterinarian is sure your pet will need and some your pet may need based upon his or her response to treatment while hospitalized. We call this the low and high end of the estimated cost. Your fees will never exceed the high end without your prior approval. We collect the low end of the cost as a deposit when you admit your pet. We will collect any additional charges, up to the high end, when your pet is discharged.
- Q. What if I’m not sure that I can afford the cost of treating my pet?
- Always discuss your financial concerns with the veterinarian. Affordable options usually exist for you. We also offer payment plans through CareCredit.
- Q. What if I need help transporting my pet?
- If you need assistance transporting your pet, please contact Animal Ambulance of Southern California.
- Q. My pet has only been to my family veterinarian. Is it disloyal to bring him or her to see your veterinarian?
- Absolutely not. We design our clinics to work with your family veterinarian. In fact, we consider ourselves an extension of your family veterinarian. We share all medical records, test results, and radiographs with your own veterinarian so he or she can seamlessly continue your pet’s care.
- Q. Do your veterinarians treat birds, reptiles, rabbits, and rodents?
- Yes. Our veterinarians treat emergency conditions in these animals.
- Q. Do you have to call in a veterinarian if I bring my pet to you?
- No. Our veterinarians are already on-site, ready to care for emergencies.
- Q. What will happen when I bring my pet to your clinic?
- When you arrive, our receptionist will take your pet to the technicians so they can begin taking vital signs. This gives you a chance to fill out some information for us. The doctor will examine each pet and then come speak with you. The veterinarian will discuss your pet’s condition with you and help you decide upon a treatment plan.
- Q. How soon will my pet be examined?
- We immediately take your pet to the technicians. They will identify any life-threatening conditions. Pet emergency rooms, just like people emergency rooms, work on a triage basis. We examine pets immediately and then the doctor speaks to the clients with the most critical pets first. While you are waiting to speak to the doctor, your pet rests in our Intensive Care Unit where technicians can closely monitor the pet’s condition.
- Q. What if my pet needs to be hospitalized?
- We have a full-service intensive care unit staffed by trained veterinary technicians and assistants. During your pet’s hospital stay, we will provide him or her with soft bedding, a temperature-controlled environment, access to food and water (if approved by the doctor), and a litter box (for cats). We keep contagious patients in a separate isolation ward to prevent spread of disease. Our Garden Grove facility has a separate exotics ward featuring individual temperature controls for our reptile and bird patients.
- We aim to make each pet feel as comfortable as possible during the difficult time away from home. You can rest assured your pet is receiving the highest quality care by staff members who treat each pet like a member of their own families.
- Each morning, or the morning following a weekend or holiday, we will discharge your pet into the care of your family veterinarian. Records of all tests or treatment performed will accompany your pet to your family veterinarian so he or she can seamlessly continue your pet’s care.
- Q. What if my pet needs surgery?
- We have a modern surgical suite ready for emergency surgeries. We use advanced anesthetic agents and monitoring devices to ensure the safety of your pet. After surgery, we move pets into our ICU where trained veterinary technicians and assistants closely monitor them. Our veterinarians and staff place a high priority on comfort and pain control.
- Q. Do you offer vaccinations, deworming, boarding, spaying, or neutering?
- No. Your family veterinarian should perform wellness care and elective surgeries. We specialize in treating emergency and critical care conditions. If you do not have a family veterinarian, please go to the CVMA Find a Vet website.
- Q. What if I think my pet may have been poisoned?
- Take 30 to 60 seconds to safely collect any material involved. Bring your pet, a sample of the product, its container/packaging, and any material your pet may have vomited or chewed to us.
- If you witness your pet consuming material that you suspect might be toxic, do not hesitate to seek emergency assistance, even if you do not notice any adverse effects. Sometimes poisoned animals may appear normal for several hours or days after the incident.
- Q. I found an animal. What should I do?
- Please contact the animal control department of the county in which the animal was found: